Cancellation by User:

• If a User requests to cancel an order, all tickets within the order will be cancelled. Partial cancellation is not possible.
• The cancellation request must be made at least 72 hours before the scheduled show time. Any request after the above mentioned time will not be accepted.
• A cancellation fee of 70% of the ticket price will be deducted.
• User will have to cancel the ticket from MY ORDER section.

Show Cancellation:

• In the event that the scheduled show is cancelled by the theatre or event organizer, no cancellation fee will be deducted.
• M/S Global Plexus (theatreroad.com) will try to inform its User about show cancellation as soon as possible. The promptness of this information depends upon how fast the organizers inform M/S Global Plexus (theatreroad.com). All information will be given via SMS to your registered mobile number only.

Refund Policy:

• If cancelled by user, except the ticket price, convenience fees or any other fees or taxes will not be refunded.
• If cancelled by organizer, entire ticket price along with convenience fees or any other fees or taxes will be refunded.
• Refunds will be issued to the original method of payment. Amount will be credited to the same account from where the payment was initiated (debited).
• Refunds in the case of Cancellation by User will be made within 7-12 working days. In the case of Show Cancellation by the organizer, refunds will be made within 7-12 working days from the date of announcement.
• Customers may be required to provide proof of purchase for cancellation requests and refunds.
• Any requests for refunds or cancellations made after the specified timeframes may not be honored.

This policy is subject to change without prior notice. Customers are advised to review the cancellation and refund policy before making a purchase. For any ticket related inquiries or assistance, please contact us at support@theatreroad.com.